Shipping and Returns Policy

DELIVERY COSTS:

- All orders placed on our site have a fixed cost of 4.90 euros. For purchases of 39 euros or more, delivery fees are free.

- Delivery costs are automatically updated when you enter your personal information on the payment page. All our orders have a tracking number provided by La Poste Colissimo / ColiColi / Colis Privé
 

ORDER TRACKING:
 
Depending on the logistics company responsible for delivering your package, you can track your order using the following links by entering your tracking number:
 
https://www.colisprive.fr/
https://www.colicoli.fr/tracking
https://www.laposte.fr/outils/suivre-vos-envois
 


PROCESSING TIMES:
- For our order processing times, please allow 1 to 2 business days.
 

DELIVERY TIMES:
- All our orders are delivered within 8 to 10 business days once your order has been processed.
 

MISSING ITEM:
 
- In the event that your order or part of your order has not been delivered, please wait 24-48 hours longer than the expected delivery times. After this period, please send us an email at the following address: contact@bebecalinou.com.

Our team commits to responding to you within 24 hours.

 

Returns & Exchanges:

At Bébé Calinou, we do our best to make our product descriptions as detailed as possible so that you encounter no surprises when you receive our products.

We want our customers to know exactly what they are ordering.

Order Cancellation Policy:

We are proud of our ability to quickly process all orders placed on our site.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@bebecalinou.com as soon as possible.

A large majority of in-stock items are processed and/or shipped within 12 hours, so it is imperative that you contact us during this period, so we can try to cancel your order before it is processed and/or shipped. 

No cancellation request for your order can be taken into account if it has already been processed.

 

Address Error:

It is your responsibility to verify the accuracy of this address and to contact us promptly to specify a modification. This modification can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).

In these latter cases, these packages may be returned to us, but not systematically.

If your order is returned to the sender, we will offer you a refund of your order minus shipping costs or we will offer to reship it, according to your choice.

You are not eligible for reshipment or refund of your order until your package has been received by the sender.

 

Return Policy:

We accept returns for any reason!

Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the moment you receive your products.

If for any reason you are not satisfied, simply fill out this  return form.

Sign it and send it with your package to the address we will provide when you contact our support.