Terms of Use
Our personal data protection policy aims to establish a relationship of trust between you and our services, to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take into account your requirements and meet your expectations.
To preserve your trust, we primarily guarantee the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For perfect transparency towards you, and to guarantee you secure use of our website bebecalinou.com in all its available versions and related applications (hereinafter Bébé Calinou), we provide information on how we process your data, so that our services are always in line with respect for your rights. In this way, we ensure the security, confidentiality, and integrity of your privacy and your data across all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss, or alteration. That's why we provide you with all the elements to easily understand how we process your data. This data will only be stored for the time necessary for determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the bebecalinou.com website.
For these purposes, we strive to take all necessary measures to comply with applicable data protection law.
Thus, the undersigned EASY WORLD undertakes, through this personal data protection policy, to respect the essential principles of the General European Regulation and French law concerning personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), your rights regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).
- WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it's simply because it is directly related to you and concerns you as a customer of Bébé Calinou, if you have placed an order on the bebecalinou.com website, a customer of Bébé Calinou if you have created a customer account but have not ordered any products or services, or if you have browsed the Bébé Calinou website as a visitor without having created a customer account or placed an order.
- WHO ARE WE?
Bébé Calinou is an LTD, registered under number 0776.617.434, represented by EASY WORLD, as CEO and whose registered office is located at Avenue Romain Rolland 99, 1070 Brussels.
EASY WORLD publishes the Bébé Calinou website and, as such, implements various processing of your Data as a data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the Bébé Calinou website using cookies, if you create a customer account on the Bébé Calinou website, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us to streamline your browsing on the Bébé Calinou website, as well as to offer you a more personalized experience. This allows us to best process your orders, offer installment payments, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your browsing on the bebecalinou.com Website
To allow you to browse the bebecalinou.com website, we process your data with your consent as the legal basis.
3.3. Processing of your orders
To handle and process your orders, we use your data.
Our use of it serves to manage mediation, customer relations (including through social networks), our after-sales service and distance selling, our marketing and commercial prospecting actions for the Bébé Calinou website, as well as for the management, delivery and transportation of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of Bébé Calinou is the legal basis for processing product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Installment payments
For orders eligible for installment payments and for certain customers, your data is processed to enable us to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your bank details.
3.4.1 Klarna
To offer you Klarna's payment options, we may need to transmit your personal data, including your contact details and order details, to Klarna so that Klarna can assess whether you meet the eligibility criteria and tailor these options to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer Reviews
To enable you to share your reviews with our customers and visitors, as well as to allow you to leave your review on the bebecalinou.com website, we use your data based on your consent or legitimate interest.
3.6. Payment collection and fraud prevention
To enable payment collection and fraud prevention, we use your data.
This also allows us to guarantee payment security.
The application of this contract between the two parties and the legitimate interest of Bébé Calinou, as data controller, are the legal bases for this processing.
3.7. Advertising management operations for Bébé Calinou
The advertising management operations of Bébé Calinou are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities for prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing objections to telephone canvassing, solicitations, the implementation of our contests and lotteries or any other promotional operation except online gambling.
The legal bases for the aforementioned points are the user's consent or the legitimate interest of Bébé Calinou.
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of Bébé Calinou.
It is not sent to third parties, except in the situations specified below:
To process your orders, your personal data may be transmitted to several providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, website management, or the provision of guarantees or insurance.
For the implementation of installment payments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, with a manager for collecting and processing customer reviews.
The advertising management of Bébé Calinou is, for its part, managed, thanks to your data, by the agency's clients and advertisers.
- DATA RETENTION
The data collected by Bébé Calinou is retained only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by Bébé Calinou for a certain period.
In current archives for prospects, for 3 years from the last contact with the customer (they are therefore consultable by the services of Bébé Calinou. We do not carry out intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable prescription rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is carried out for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
- EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important clarification: to do this, you must challenge the accuracy of your personal data during the time required for us to verify their compliance. Or, in the event that you consider our use of your personal data to be unlawful and you request a restriction of their use and not an erasure. We no longer need to use your data for the purposes cited in paragraph 3, but your data is still useful for the establishment, exercise, or defense of your legal rights, in the event that you decide to exercise your right to object during the time required for verification to determine whether the legitimate grounds we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, Bébé Calinou will still be able to retain it in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.
6.4. You have the right to object to processing used for commercial prospecting purposes.
In the case of prospecting by email, you have the right to request the modification or unsubscription from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by directly browsing the contact page of the www.bebecalinou.com website.
In the case of prospecting by SMS, it is possible to unsubscribe by sending "STOP SMS" to 36007 via SMS, or by browsing the contact page of the bebecalinou.com website.
6.5. You have the right to transmit post-mortem directives concerning the retention, erasure and communication of your personal data.
In the absence of such prerogatives, your successors and heirs may contact Bébé Calinou to access the uses of this data and allow for "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the discontinuation of personal data processing.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to claim your right to portability.
6.7. You have the right to withdraw your consent regarding the processing based on this legal basis.
Important note: If you decide to withdraw your consent, it will not affect the lawfulness of the uses made before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (accompanied by your email, surname, first name, copy of your identity document and postal address) to the data protection delegate of Bébé Calinou by email to contact@bebecalinou.com and/or by post to Easy World, Avenue Romain Rolland 99, 1070 Bruxelles.
We will send you a response within a maximum of one (1) month after the date of receipt of the complaint.
- COOKIES
7.1. What is a cookie?
When you browse a website like bebecalinou.com, it may, depending on your choice, place a text file on your receiver (computer, phone or tablet), via your browser.
This text file is called a COOKIE. This cookie then allows a website like bebecalinou.com, during the prescribed period of validity or registration of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on bebecalinou.com?
Different types of cookies can be classified into categories. Some are issued directly by Bébé Calinou and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by bebecalinou.com and its service providers
There are several categories of cookies that may be present on your device when you browse our website:
7.2.1.1. "Essential" Cookies
To access our site, "essential" cookies are necessary; for example, they are used to place an order.
If they were not present, you might encounter navigation problems on the site and be unable to place an order.
"Essential" cookies also allow www.bebecalinou.com to monitor its activity.
They can be placed on your device by bebecalinou.com or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
"Analytical and personalization" cookies are not mandatory, but they help us to facilitate your searches, optimize your experience with us, and enable us to better target your expectations, adapt our offers, and maximize the organization of our site.
7.2.1.3. "Advertising" cookies
Advertising cookies are displayed in the advertising spaces on our site. The benefit for you is a better and optimized browsing experience thanks to the presentation of relevant offers and advertisements.
To achieve this, "advertising" cookies will target your expectations in real-time and offer you advertising content adapted to your current desires and interests, based on your recent browsing history on other sites.
This helps to avoid presenting you with advertising content that is not of interest to you. At the same time, Bébé Calinou prefers to have its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by bebecalinou.com or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site do so according to their own privacy policies. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility of sharing content and/or your opinion from our site with other people, for example, when you click on the "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if, during your last visit to the site, you were simultaneously logged in or active on your social network. We have no control over the uses they make, nor over the data they have.
To learn more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising network, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third-party service providers of the advertiser, etc.).
They can, with these cookies and during their prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they will be able to claim the sums due to them and establish their statistics. They can also know that your emitter is the one who previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.
7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you have and that you can adjust according to your preferences. Through this, you can then accept or not accept cookies on your emitter.
However, if you choose to accept the recording of these cookies on your emitter, then, during your visits to sites or content with cookies present, these will be automatically recorded on your emitter.
According to your preferences, you can choose to activate a reminder asking you again if you accept or refuse cookies before their potential recording, or refuse this cookie recording on your emitter each time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your Internet browsing or on certain sites or services that require the use of these cookies (such as placing an order on our site, for example).
In the event that you prefer to refuse these cookies on your emitter or delete those already recorded, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability for our services to record or have access to the cookies that are necessary for their functioning.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not assessed the level of compliance.
In this case, we do what is necessary to ensure that this data sharing is done in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses from the European Commission).
The data protection delegate can, if you request it, provide you with more information about data transfer.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of individuals with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of processing, but also the identified risks.
In addition, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can propose and automate customer identification and "payment in 4 installments." The foundations of this operation are related to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed with these statistics as being too great (fraud/non-payment), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated, allowing you to give your opinion and/or object to the automated decision.
- POLICY UPDATE AND REVIEW
Our personal data policy will be updated as necessary to always be in line with the regulations applicable to the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022